Security Contracts

Bring the theater experience to the comfort of your own home

Performance Plans

Advanced Integrated Systems Performance Plans provide you with a superior solution, enjoyable for many years to come. Your system consists of many parts – from engineered plans, wiring, hardware, software, firmware, networking and connections to your internet service. While all of our new system installs include manufacturers’ hardware warranties and our complimentary 90-day warranty on workmanship, we recommend a Technology Performance Plan to ensure peak system performance and optimum health. Contact us to learn more about our security contracts.

Plan Features

Feature	Benefit	Elite	VIP	Preferred	Standard
Dedicated Support Team and Access	Elite staff member dedicated to your system				e-mail or chat only
Proactive remote system monitoring, updates, service	Your system notifies us of issues, often before you know
Extended remote service hours	Remote log-in service beyond our regular business hours	24/7/365	24/7/365	24/7/365	24/7/365
On-site service hours	The days and hours we are available to come to you	M-Th 8a-5p, F 8a-4p	Mon-Fri 8am-4pm	Mon-Fri 8am-3pm
Priority scheduling	How fast we respond to an on-site service request	1-day or 2-days	3-days	4-days	Next available
Response time	How fast we respond to a system or call-in notification	1-hour	1-hour	1-hour	e-mail or chat only
Complimentary on-site equipment service	Included troubleshooting, removal, re-installation, setup, testing
Complimentary site visits for service or support	Included on-site system servicing or user support	Unlimited	First-hour included
On-site system health checks / seasonal service	Site visits for health check, seasonal disconnect/re-connect	2 per year	1 per year
Password Management	System password management, updates and organization
Recorded surveillance video footage retrieva	Assistance with finding archived security camera recordings
Power management for surge and brownouts	We monitor and reset your system due to electrical issues
Annual system cyber security review	Review of system hardware and software security
Annual WiFi network scan and map	On-site WiFi speed and coverage performance checkup
Internet / CableTV troubleshooting	Fixing internet & CATV issues where possible
ISP Concierge	We’ll contact your ISP/CATV company on your behalf
System calibration after ISP updates	Restoring full system function if needed after ISP updating
Remote-in service session limits	How many times we’ll connect-in to your system	Unlimited	Unlimited	Unlimited	Unlimited
Upgrade and change design services	Complimentary consultation and design for system upgrades
Transferable	Plan can be transfered to new homeowner
Central Station Monitoring	Connects your alarm/life-saftey system to the authorities	Included	add $35/month	add $35/month	add $35/month

Please contact us to discuss your performance plan options.

Elite

Price on request

Dedicated support team and phone access
Proactive remote system monitoring, updates and service
Extended remote service hours 24/7/365 by phone, e-mail or chat
On-site service hours Monday-Thursday 8am-5pm, Friday 8am-4pm
1-day or 2-day priority scheduling
1-hour remote response time
System password management, updates and organization
Complimentary equipment troubleshooting, removal, re-installation, reprogramming and testing*
Complimentary site visits for service and support
1 scheduled annual site visit for health check and 1 on-demand
Recorded surveillance video footage retrieval
Power management for surges and brown-outs
Annual system cyber security review
Annual WiFi network scan - checkup and mapping
Internet and cable TV equipment troubleshooting
ISP Concierge
System calibration after ISP updates
Unlimited remote servicing sessions
Upgrade and change design services
Transferable
Price on request/month

Remote repairs, power management and cyber threat protection may require additional equipment. Remote monitoring may not be possible for all devices. New programming, system upgrades and battery replacements are billed at current rates. Travel charges may apply for site visits depending on location. See agreement for details. Terms and conditions subject to change with 30-days notice.

*Out-of-warranty device repair charges subject to manufacturer fees.

VIP

$219 / Month

Dedicated support team and phone access
Proactive remote system monitoring, updates and service
Remote service hours 24/7/365 by phone, e-mail or chat
On-site service hours Monday-Friday 8am-4pm
3-day priority scheduling
1-hour remote response time
System password management, updates and organization
Complimentary equipment troubleshooting, removal, re-installation, reprogramming and testing*
Complimentary first-hour site visits for service and support
Annual site visits for system health check
Recorded surveillance video footage retrieval during VIP hours
Annual system cyber security review
Bi-annual WiFi network scan - checkup and mapping
Internet and cable TV equipment troubleshooting
ISP Concierge
System calibration after ISP updates
Unlimited remote servicing sessions
Upgrade and change design services
Transferable

*Out-of-warranty device repair charges subject to manufacturer fees.

Preferrred

$109 / month

Dedicated support team and phone access
Proactive remote system monitoring, updates and service
Remote service hours 24/7/365 by phone, e-mail or chat
On-site service hours Monday-Friday 8am-4pm
4-day scheduling
1-hour remote response time
System password management, updates and organization
Recorded surveillance video footage retrieval during bus hours
Internet and Cable TV equipment troubleshooting
Unlimited remote servicing sessions
Upgrade and change design services
Transferable

Standard

$69 / Month

Reactive system monitoring
Remote service hours 24/7/365 by e-mail or chat
1-hour response time for e-mail or chat requests
Internet and Cable TV equipment troubleshooting
Unlimited e-mail or chat requests

Per Incident Service. If not on a Plan, you’ll be charged per incident at $120/hr for remote or site service during normal business hours. No other Plan benefits apply

Frequently Asked Questions

Why do I need a Performance Plan?

With the appropriate hardware installed in your system, we can
do most maintenance, updates, support and system repairs
remotely. If there’s a new update that would normally
require a home visit to integrate, we can often perform the
maintenance from our office without interrupting you for a home
visit. This reduces time and expense for you and for us.

Is my system reliable?

In fact, more than ever. We rarely need to replace hardware. But
there are constant software updates, not only on what we installed,
but on your mobile devices, streaming and internet services.

What if I’m not on a Plan?

You can choose to pay per incident and by the hour, but won’t
receive priority scheduling, extended hours or over a dozen other
benefits. In fact, you’ll likely pay more than if you were on a plan.

What can we monitor and update remotely?

Just about any device that’s connected including all critical system
automation and networking hardware… exactly the items that are
most dependent on software updates.

What can’t we monitor?

Older hardware like some TVs and a few 3rd party applications,
appliances and non-connected devices.

How do my manufacturer warranties fit in with the Plans?

Your manufacturer warranties are fully in effect up to their specific
parts and labor schedules. If we need to remove a device for service,
the on-site labor for our visits is covered in some of our Plans.

Do I need to sign a contract?

Yes, we offer a monthly agreement that automatically renews.

How are the plans paid?

Our Performance Plans are paid annually up front.

Interested in signing up for a performance plan or have other questions? Contact us for more information.