Security Contracts

Bring the theater experience to the comfort of your own home

Performance Plans

Advanced Integrated Systems Performance Plans provide you with a superior solution, enjoyable for many years to come. Your system consists of many parts – from engineered plans, wiring, hardware, software, firmware, networking and connections to your internet service. While all of our new system installs include manufacturers’ hardware warranties and our complimentary 90-day warranty on workmanship, we recommend a Technology Performance Plan to ensure peak system performance and optimum health. Contact us to learn more about our security contracts. 

Plan Features

FeatureBenefitEliteVIPPreferredStandardSecurity
Dedicated Support Team and AccessElite staff member dedicated to your systeme-mail or chat only
Proactive remote system monitoring, updates, serviceYour system notifies us of issues, often before you know
Extended remote service hoursRemote log-in service beyond our regular business hours24/7/36524/7/36524/7/36524/7/365
On-site service hoursThe days and hours we are available to come to youM-Th 8a-5p, F 8a-4p Mon-Fri 8am-4pmMon-Fri 8am-3pm
Priority schedulingHow fast we respond to an on-site service request1-day or 2-days3-days4-daysNext available
Response timeHow fast we respond to a system or call-in notification1-hour1-hour1-houre-mail or chat only
Complimentary on-site equipment serviceIncluded troubleshooting, removal, re-installation, setup, testing
Complimentary site visits for service or supportIncluded on-site system servicing or user supportUnlimitedFirst-hour included
On-site system health checks / seasonal serviceSite visits for health check, seasonal disconnect/re-connect2 per year1 per year
Password ManagementSystem password management, updates and organization
Recorded surveillance video footage retrievaAssistance with finding archived security camera recordings
Power management for surge and brownoutsWe monitor and reset your system due to electrical issues
Annual system cyber security reviewReview of system hardware and software security
Annual WiFi network scan and mapOn-site WiFi speed and coverage performance checkup
Internet / CableTV troubleshootingFixing internet & CATV issues where possible
ISP ConciergeWe’ll contact your ISP/CATV company on your behalf
System calibration after ISP updatesRestoring full system function if needed after ISP updating
Remote-in service session limitsHow many times we’ll connect-in to your systemUnlimited Unlimited Unlimited Unlimited
Upgrade and change design servicesComplimentary consultation and design for system upgrades
TransferablePlan can be transfered to new homeowner
Central Station MonitoringConnects your alarm/life-saftey system to the authoritiesIncluded add $35/monthadd $35/monthadd $35/month

Please contact us to discuss your performance plan options. 

Elite

Price on request

Remote repairs, power management and cyber threat protection may require additional equipment. Remote monitoring may not be possible for all devices. New programming, system upgrades and battery replacements are billed at current rates. Travel charges may apply for site visits depending on location. See agreement for details. Terms and conditions subject to change with 30-days notice.

*Out-of-warranty device repair charges subject to manufacturer fees.

VIP

$219 / Month

Remote repairs, power management and cyber threat protection may require additional equipment. Remote monitoring may not be possible for all devices. New programming, system upgrades and battery replacements are billed at current rates. Travel charges may apply for site visits depending on location. See agreement for details. Terms and conditions subject to change with 30-days notice.

*Out-of-warranty device repair charges subject to manufacturer fees.

Preferrred

$109 / month

Standard

$69 / Month

Per Incident Service. If not on a Plan, you’ll be charged per incident at $120/hr for remote or site service during normal business hours. No other Plan benefits apply

Frequently Asked Questions

Why do I need a Performance Plan?

With the appropriate hardware installed in your system, we can
do most maintenance, updates, support and system repairs
remotely. If there’s a new update that would normally
require a home visit to integrate, we can often perform the
maintenance from our office without interrupting you for a home
visit. This reduces time and expense for you and for us.

Is my system reliable?

 In fact, more than ever. We rarely need to replace hardware. But
there are constant software updates, not only on what we installed,
but on your mobile devices, streaming and internet services.

What if I’m not on a Plan?

You can choose to pay per incident and by the hour, but won’t
receive priority scheduling, extended hours or over a dozen other
benefits. In fact, you’ll likely pay more than if you were on a plan.

What can we monitor and update remotely?

Just about any device that’s connected including all critical system
automation and networking hardware... exactly the items that are
most dependent on software updates.

What can’t we monitor?

Older hardware like some TVs and a few 3rd party applications,
appliances and non-connected devices.

How do my manufacturer warranties fit in with the Plans?

Your manufacturer warranties are fully in effect up to their specific
parts and labor schedules. If we need to remove a device for service,
the on-site labor for our visits is covered in some of our Plans.

Do I need to sign a contract?

 Yes, we offer a monthly agreement that automatically renews.

How are the plans paid?

Our Performance Plans are paid annually up front.

Interested in signing up for a performance plan or have other questions? Contact us for more information.