
Security Contracts
Bring the theater experience to the comfort of your own home
Performance Plans
Advanced Integrated Systems Performance Plans provide you with a superior solution, enjoyable for many years to come. Your system consists of many parts – from engineered plans, wiring, hardware, software, firmware, networking and connections to your internet service. While all of our new system installs include manufacturers’ hardware warranties and our complimentary 90-day warranty on workmanship, we recommend a Technology Performance Plan to ensure peak system performance and optimum health. Contact us to learn more about our security contracts.
Elite
Price on request
- Dedicated support team and phone access
- Proactive remote system monitoring, updates and service
- Extended remote service hours 24/7/365 by phone, e-mail or chat
- On-site service hours Monday-Thursday 8am-5pm, Friday 8am-4pm
- 1-day or 2-day priority scheduling
- 1-hour remote response time
- System password management, updates and organization
- Complimentary equipment troubleshooting, removal, re-installation, reprogramming and testing*
- Complimentary site visits for service and support
- 1 scheduled annual site visit for health check and 1 on-demand
- Recorded surveillance video footage retrieval
- Power management for surges and brown-outs
- Annual system cyber security review
- Annual WiFi network scan - checkup and mapping
- Internet and cable TV equipment troubleshooting
- ISP Concierge
- System calibration after ISP updates
- Unlimited remote servicing sessions
- Upgrade and change design services
- Transferable
- Price on request/month
Remote repairs, power management and cyber threat protection may require additional equipment. Remote monitoring may not be possible for all devices. New programming, system upgrades and battery replacements are billed at current rates. Travel charges may apply for site visits depending on location. See agreement for details. Terms and conditions subject to change with 30-days notice.
*Out-of-warranty device repair charges subject to manufacturer fees.
VIP
$219 / Month
- Dedicated support team and phone access
- Proactive remote system monitoring, updates and service
- Remote service hours 24/7/365 by phone, e-mail or chat
- On-site service hours Monday-Friday 8am-4pm
- 3-day priority scheduling
- 1-hour remote response time
- System password management, updates and organization
- Complimentary equipment troubleshooting, removal, re-installation, reprogramming and testing*
- Complimentary first-hour site visits for service and support
- Annual site visits for system health check
- Recorded surveillance video footage retrieval during VIP hours
- Annual system cyber security review
- Bi-annual WiFi network scan - checkup and mapping
- Internet and cable TV equipment troubleshooting
- ISP Concierge
- System calibration after ISP updates
- Unlimited remote servicing sessions
- Upgrade and change design services
- Transferable
Remote repairs, power management and cyber threat protection may require additional equipment. Remote monitoring may not be possible for all devices. New programming, system upgrades and battery replacements are billed at current rates. Travel charges may apply for site visits depending on location. See agreement for details. Terms and conditions subject to change with 30-days notice.
*Out-of-warranty device repair charges subject to manufacturer fees.
Preferrred
$109 / month
- Dedicated support team and phone access
- Proactive remote system monitoring, updates and service
- Remote service hours 24/7/365 by phone, e-mail or chat
- On-site service hours Monday-Friday 8am-4pm
- 4-day scheduling
- 1-hour remote response time
- System password management, updates and organization
- Recorded surveillance video footage retrieval during bus hours
- Internet and Cable TV equipment troubleshooting
- Unlimited remote servicing sessions
- Upgrade and change design services
- Transferable
Standard
$69 / Month
- Reactive system monitoring
- Remote service hours 24/7/365 by e-mail or chat
- 1-hour response time for e-mail or chat requests
- Internet and Cable TV equipment troubleshooting
- Unlimited e-mail or chat requests
Per Incident Service. If not on a Plan, you’ll be charged per incident at $120/hr for remote or site service during normal business hours. No other Plan benefits apply

Frequently Asked Questions
Interested in signing up for a performance plan or have other questions? Contact us for more information.