
Security Contracts
Bring the theater experience to the comfort of your own home
Performance Plans
Advanced Integrated Systems Performance Plans provide you with a superior solution, enjoyable for many years to come. Your system consists of many parts – from engineered plans, wiring, hardware, software, firmware, networking and connections to your internet service. While all of our new system installs include manufacturers’ hardware warranties and our complimentary 90-day warranty on workmanship, we recommend a Technology Performance Plan to ensure peak system performance and optimum health. Contact us to learn more about our security contracts.

Plan Features
Feature | Benefit | Elite | VIP | Preferred | Standard | Security |
---|---|---|---|---|---|---|
Dedicated Support Team and Access | Elite staff member dedicated to your system | e-mail or chat only | ||||
Proactive remote system monitoring, updates, service | Your system notifies us of issues, often before you know | |||||
Extended remote service hours | Remote log-in service beyond our regular business hours | 24/7/365 | 24/7/365 | 24/7/365 | 24/7/365 | |
On-site service hours | The days and hours we are available to come to you | M-Th 8a-5p, F 8a-4p | Mon-Fri 8am-4pm | Mon-Fri 8am-3pm | ||
Priority scheduling | How fast we respond to an on-site service request | 1-day or 2-days | 3-days | 4-days | Next available | |
Response time | How fast we respond to a system or call-in notification | 1-hour | 1-hour | 1-hour | e-mail or chat only | |
Complimentary on-site equipment service | Included troubleshooting, removal, re-installation, setup, testing | |||||
Complimentary site visits for service or support | Included on-site system servicing or user support | Unlimited | First-hour included | |||
On-site system health checks / seasonal service | Site visits for health check, seasonal disconnect/re-connect | 2 per year | 1 per year | |||
Password Management | System password management, updates and organization | |||||
Recorded surveillance video footage retrieva | Assistance with finding archived security camera recordings | |||||
Power management for surge and brownouts | We monitor and reset your system due to electrical issues | |||||
Annual system cyber security review | Review of system hardware and software security | |||||
Annual WiFi network scan and map | On-site WiFi speed and coverage performance checkup | |||||
Internet / CableTV troubleshooting | Fixing internet & CATV issues where possible | |||||
ISP Concierge | We’ll contact your ISP/CATV company on your behalf | |||||
System calibration after ISP updates | Restoring full system function if needed after ISP updating | |||||
Remote-in service session limits | How many times we’ll connect-in to your system | Unlimited | Unlimited | Unlimited | Unlimited | |
Upgrade and change design services | Complimentary consultation and design for system upgrades | |||||
Transferable | Plan can be transfered to new homeowner | |||||
Central Station Monitoring | Connects your alarm/life-saftey system to the authorities | Included | add $35/month | add $35/month | add $35/month |
Please contact us to discuss your performance plan options.
Elite
Price on request
- Dedicated support team and phone access
- Proactive remote system monitoring, updates and service
- Extended remote service hours 24/7/365 by phone, e-mail or chat
- On-site service hours Monday-Thursday 8am-5pm, Friday 8am-4pm
- 1-day or 2-day priority scheduling
- 1-hour remote response time
- System password management, updates and organization
- Complimentary equipment troubleshooting, removal, re-installation, reprogramming and testing*
- Complimentary site visits for service and support
- 1 scheduled annual site visit for health check and 1 on-demand
- Recorded surveillance video footage retrieval
- Power management for surges and brown-outs
- Annual system cyber security review
- Annual WiFi network scan - checkup and mapping
- Internet and cable TV equipment troubleshooting
- ISP Concierge
- System calibration after ISP updates
- Unlimited remote servicing sessions
- Upgrade and change design services
- Transferable
- Price on request/month
Remote repairs, power management and cyber threat protection may require additional equipment. Remote monitoring may not be possible for all devices. New programming, system upgrades and battery replacements are billed at current rates. Travel charges may apply for site visits depending on location. See agreement for details. Terms and conditions subject to change with 30-days notice.
*Out-of-warranty device repair charges subject to manufacturer fees.
VIP
$219 / Month
- Dedicated support team and phone access
- Proactive remote system monitoring, updates and service
- Remote service hours 24/7/365 by phone, e-mail or chat
- On-site service hours Monday-Friday 8am-4pm
- 3-day priority scheduling
- 1-hour remote response time
- System password management, updates and organization
- Complimentary equipment troubleshooting, removal, re-installation, reprogramming and testing*
- Complimentary first-hour site visits for service and support
- Annual site visits for system health check
- Recorded surveillance video footage retrieval during VIP hours
- Annual system cyber security review
- Bi-annual WiFi network scan - checkup and mapping
- Internet and cable TV equipment troubleshooting
- ISP Concierge
- System calibration after ISP updates
- Unlimited remote servicing sessions
- Upgrade and change design services
- Transferable
Remote repairs, power management and cyber threat protection may require additional equipment. Remote monitoring may not be possible for all devices. New programming, system upgrades and battery replacements are billed at current rates. Travel charges may apply for site visits depending on location. See agreement for details. Terms and conditions subject to change with 30-days notice.
*Out-of-warranty device repair charges subject to manufacturer fees.
Preferrred
$109 / month
- Dedicated support team and phone access
- Proactive remote system monitoring, updates and service
- Remote service hours 24/7/365 by phone, e-mail or chat
- On-site service hours Monday-Friday 8am-4pm
- 4-day scheduling
- 1-hour remote response time
- System password management, updates and organization
- Recorded surveillance video footage retrieval during bus hours
- Internet and Cable TV equipment troubleshooting
- Unlimited remote servicing sessions
- Upgrade and change design services
- Transferable
Standard
$69 / Month
- Reactive system monitoring
- Remote service hours 24/7/365 by e-mail or chat
- 1-hour response time for e-mail or chat requests
- Internet and Cable TV equipment troubleshooting
- Unlimited e-mail or chat requests
Per Incident Service. If not on a Plan, you’ll be charged per incident at $120/hr for remote or site service during normal business hours. No other Plan benefits apply

Frequently Asked Questions
With the appropriate hardware installed in your system, we can
do most maintenance, updates, support and system repairs
remotely. If there’s a new update that would normally
require a home visit to integrate, we can often perform the
maintenance from our office without interrupting you for a home
visit. This reduces time and expense for you and for us.
In fact, more than ever. We rarely need to replace hardware. But
there are constant software updates, not only on what we installed,
but on your mobile devices, streaming and internet services.
You can choose to pay per incident and by the hour, but won’t
receive priority scheduling, extended hours or over a dozen other
benefits. In fact, you’ll likely pay more than if you were on a plan.
Just about any device that’s connected including all critical system
automation and networking hardware… exactly the items that are
most dependent on software updates.
Older hardware like some TVs and a few 3rd party applications,
appliances and non-connected devices.
Your manufacturer warranties are fully in effect up to their specific
parts and labor schedules. If we need to remove a device for service,
the on-site labor for our visits is covered in some of our Plans.
Yes, we offer a monthly agreement that automatically renews.
Our Performance Plans are paid annually up front.
Interested in signing up for a performance plan or have other questions? Contact us for more information.